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আমরা "ক্লোজড বক্স ডেলিভারি" পলিসি অনুসরণ করি, যা পণ্যের মান নিশ্চিত করা, গ্রাহকের গোপনীয়তা রক্ষা করা এবং ভেজাল বা পরিবর্তনের ঝুঁকি কমানোর জন্য গুরুত্বপূর্ণ। যদি আপনি আমাদের থেকে ত্রুটিপূর্ণ বা ভুল পণ্য পেয়ে থাকেন, তাহলে আমাদের রিটার্ন বা রিপ্লেসমেন্ট পলিসি অনুযায়ী সমাধান পাবেন।
রিটার্ন এবং রিফান্ডের শর্তাবলী:
গুরুত্বপূর্ণ তথ্য:
Return Policy
We follow a "Closed Box Delivery" policy to
ensure product authenticity, protect customer privacy, and prevent tampering or
damage. If you receive a defective or incorrect product, you can request a
return or replacement under the following policy:
Conditions for Return and Refund:
1.
Defective or Incorrect Products:
o If the
product is defective, non-functional, or incorrect upon opening the box,
capture photos or videos as proof and contact our customer service team.
o You
can reach us via Facebook inbox or hotline (01911644608).
2.
Replacement or Refund Process:
o Complaints
must be submitted within 3 days of receiving the product.
o Electronics
items have a 15-day replacement guarantee for defective/non-functional
products.
o Used
or liquid/semi-liquid products are not eligible for return or refund.
3.
Change of Mind or Preference:
o Returns
are not accepted if you change your mind or break the product seal.
4.
Incorrect Orders:
o Incorrectly
ordered products can be exchanged.
o Return
shipping and reshipping costs must be borne by the customer.
5.
Return Process:
o Within
Dhaka: Our team will arrange free pickup.
o Outside
Dhaka: Send the product via Sundarban Courier.
o Courier
charges will be reimbursed if the complaint is valid.
6.
Return Conditions:
o Products
must be in original condition.
o The
original invoice and packaging must be returned.
Important Information: